FAQ & Site Info
Terms of ServiceYour purchases are carefully packaged and are usually shipped within 3 business days (M-F) after receipt of payment. Most items travel USPS. If you prefer to upgrade or prefer another carrier, please let me know and I'll let you know what the modified shipping charge will be.
Items will be shipped to Paypal address. Please make sure to check the address for accuracy prior to purchase.
International purchasers are responsible for all fees beyond stated shipping fees, including import taxes, customs fees, etc. Undelivered items (or items where delivery is refused) which are returned to StoneWyre will receive partial refunds, excluding shipping fees and a 10% restocking fee. All accessories will be shipped with correct and honest declarations. Convo me if you have questions.
Items valued over $400 may incur additional shipping/insurance fees to destinations outside of North America, Australia, Canada, and some parts of Europe.
INSURANCE CLAIMS: It hasn't happened yet, but in the event the item arrives damaged, please photograph the box BEFORE opening it. Take the photo, the invoice (showing price paid) and the item (including the box) to the Post Office to request your refund. Do let me know if there is any additional information I can provide you to expedite your claim.
Items are photographed and described to be best of my ability. Please don't hesitate to ask questions. If I've made an error in describing the item, I'll be happy to refund your money upon receipt of the purchased items as long as they are in the same, unused condition they were shipped, returned in the original packing material. Delivery confirmation should be purchased. You may return an item if you don't like it; however, shipping fees (both ways) are non-refundable. A 10% restocking fee may apply
Items not accepted from the post office and/or customs are refundable only if returned in the condition they were originally shipped.
International Purchases: Items returned for non-acceptance or non-payment of taxes, duties, etc. will be refunded purchase price, less a 10% restocking fee upon receipt of returned package. Shipping fees are non-refundable.
Items not returned cannot be refunded; this includes items abandoned at customs.